How to use your Google my Business to get customers

January 2022

A Google Business Profile helps people find your company when looking for similar products and services in their area. Your Google My Business listing directs searchers to your location and directions. A Google Business Profile can also help your local SEO. For example, if you've ever typed on Google search "find pizza near me" (or any other essential things, like coffee, an ATM, or a gas station), you've used the power of Google Local Search. And the chances are that a local business profited because of it.

A Googles Business Profile is a tool that helps people find what they're looking for and gives more credibility to a business. Want to learn how to set up your Google My Business Profile? Keep reading and learn how to get the most out of your Google Business Profile.

How to use your Google My Business to your benefit

1. Set up your Google My Business profile

The first step to setting up your Google My Business profileTo improve your local's search ranking, first, you must set up your Google My Business profile. To do this, you'll need to provide some of the following information:

1- Add the name and location of your business.

2- Specify your type of business.

3- Add your business contact details, including your business phone number.

4- Put your business Gmail because you'll need to verify your connection with the business you're creating a Google My Business profile. Once confirmed you own the business through email, you can add your GMB profile, a business logo, and additional information relevant to local search results operators.

You can also add images of your business's team(if you have employees) and your business's products and services. Tell your story, engage with potential customers, and build your business presence.

Choose photos that support your business' story (your brand, in marketing speak). You can also create a video walkthrough of your business services and post that on local search. And you can create posts with special offers, news, and other content to keep your listing fresh and exciting. If you have a Blog on your website, you'll also be able to post updated articles there.

How to add pictures and videos to your Google My Business

2. Keep your Google Business listing up to date

If your business details change, update the information in Google Local Search. You can get bad reviews and appear at the bottom of search results. No one likes showing up at a business that states it is open only to find it closed.

If you don't stick to regular hours, note that in your listing ("Please call to confirm that we're open!") or set your opening hours to times when you know you'll be there – perhaps an hour or so later than you usually open or close. And make sure to provide hours for holidays, vacations, and other special events – you may stay open for holidays or close for vacations, among other things. Just remember to let your customers know.

To connect with your customers, download the Google My Business App (you'll find a link on Google My Business). The app lets you update your info, ads, and other messaging from your mobile phone and enables customers to message you directly for information about your business. You can reply using the app – and it's free of charge. Go to Google's Business Profile to manage your business and learn more.

3. Manage and respond to your business profile reviews

Reviews are a blessing and a curse. Respond to the good ones and the bad ones. Positive reviews build your business; negative ones can have an adverse impact. Be honest when responding to negative reviews. Made a mistake? Own up to it, explain how you're addressing it, and find a way to make it suitable for the customer. If a review is unfair, respond and calmly explain why you object to the review but don't get into an online battle.

Make each response unique – a slew of copy-and-paste responses will annoy customers. And make sure to respond professionally; check spelling, punctuation, and tone of voice. If you're angry, step away from the computer/device for a while, take a few deep breaths (or a long walk) and then write your response to a bad review. You can encourage your customers to leave feedback using the "review" feature in Google My Business. Use best practices to get reviews. You can request customer reviews by sharing a URL specific to your business.Different options when showing reviews on your Google My Business Account

4. How Google determines local ranking

Google determines how your business will show in search results using a complex algorithm designed to find the best match for what people search for. Reviews, hours of operation, the products/services you sell, and how you describe them determine whether Google will recommend your business first. Proximity as a ranking factor is relevant but not the only ranking factor. The company prioritizes quality content that provides value to Google's users.

Make sure to post detailed business information. Keep it current and specific to help Google understand your business and match it to relevant searches. You may think that describing your business as the "Most Unique Incredible Wonderful Caffeine Supplier in the World" will draw attention – but chances are no one is searching for the "Most Unique Incredible Wonderful Caffeine Supplier in the World." They want a good cup of coffee.

Remember, keep it specific, and skip the grandiose claims. A better way to describe your business is to ask yourself what words your customers would likely use to find you. Or, if you were searching for a business just like yours, what words would you use? Other things affect your ranking. The most important is "prominence."

Prominence as a local ranking factor, reflects how well-known a business is – is it famous? Is it a popular tourist attraction? Does it have a strong presence on the web with an easy-to-navigate and updated website? Does the business have a lot of positive ratings? Is it mentioned in online guides to the neighborhood, and social media, among other online platforms? All of these factors contribute to your ranking.

So what are you waiting for? You already have a guide, go and update your business profile and start using Google Local Search to grow your business online.

Disclaimer: The content of this post has been prepared for informational purposes only. It is not intended to provide and should not be relied on for tax, legal, or accounting advice. Consult with your tax, legal, and accounting advisor before engaging in any transaction.