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Privacy Policy

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Privacy Policy

Last updated and effective: April 11, 2024

At One Park Financial LLC (“One Park,” “we,” “us,” or “our”), we respect your privacy rights and are committed to maintaining your confidence and trust as it relates to the privacy of your information.
Supplying your personal information to us is entirely voluntary on your part. By accessing or using our website or other services, you agree to this Privacy Policy. All internet sites can collect information about you, including ours, so we encourage you to read the Privacy Policy on every website you visit to make an informed decision regarding your use. One Park does not control the privacy practices of websites or services we do not own. Please read below to learn how we collect, protect, share, and use your information.

  1. Information We Collect

One Park collects no personal information about you when you visit our website unless you choose to provide that information to us.

Information Collected Automatically

During your visit and as you browse through our website, read pages, or download information, we automatically collect and store the following anonymous information about your visit:

  • the date and time you access our website
  • the pages you visit on our website
  • if you navigate to our website by clicking a link, the location of that link
  • the technical capabilities of the computer you use to access our website
  • the internet service provider you use to connect to our website
  • the IP address (a number automatically assigned to your computer whenever you are surfing the internet) from which you access our website

We use this information, in the aggregate, to make our website more useful to visitors, to learn about the number of visitors to our site, the types of technology used, to detect operational problems, and to improve our website's overall security.

Identifying Information

We do not collect personally identifiable information, e.g., name, e-mail address, contact, or similar information unless you choose to provide it to us. If you voluntarily provide us with personal information, for example by sending an e-mail or by filling out a form and submitting it through our website, we use that information to respond to your message and to help us provide you with the information or services that you request. If you provide identifying information to us, we collect information that may reveal or allow others to identify your name, business name(s), business address(es), personal credit score, email address(es), telephone/mobile number(s), or other aspects of your life and business information.

Financial Information

You voluntarily provide us with your financial information that could include your personal credit history, personal credit score, business transaction history, and other credit/loan products and creditors. One Park will use this information to process your application. OnePark uses Plaid Inc. (“Plaid”) to gather your data from financial institutions. By using the Service, you grant One Park and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from your relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid end user privacy policy.

Online Reviews and Feedback

If you voluntarily provide us with an online review or feedback, we may collect your name and email address and any other content you send to us. By submitting an online review or providing feedback to us, you agree that One Park may use your email address to contact you about your review and other administrative purposes.

Information from cookies and other tracking technologies

One Park uses cookies, web beacons, and other similar technologies to record your preferences, track the use of our website and collect information. We may use the information collected to determine how we could improve our website, products, and services. Please note that most internet browsers are automatically preset to accept all cookies. If you choose to disable this function some areas of our website may not function properly.

The information we collect may include:

  • Internet Protocol (IP) address(es)
  • Browser type (Safari, Chrome, Internet Explorer, etc.)
  • Internet Service Provider (ISP)
  • Referring and/or exit pages
  • Operating system(s)
  • Date and timestamp
  • Clickstream data

Other Information
One Park may collect information from other third parties who may have data on your business’s financial profile or other demographic information.

We may also collect demographic data, online activity, and other information that is not used to identify you.

  1. How We Use the Information

One Park may use the information you provide to us to:

  • deliver products and services
  • communicate new products or services
  • improve customer service
  • improve our website
  • provide you with a personalized experience
  • manage our business
  • for any other purpose with your consent

The information we collect is used for a variety of purposes (e.g., to respond to requests for information or services). We make every effort to disclose clearly how information is used at the point where it is collected so that you can determine for yourself whether you wish to provide the information.

  1. Disclouse of Your Information

Disclosure of Your Information
Information is shared within One Park solely on a need-to-know basis. One Park does not sell any personal information to third parties.

Required Disclosure of Your Information Without Your Consent
In limited circumstances, we may be required by law to disclose information you submit. One Park will share your personal information to comply with any court order, law, or legal process, including responding to any lawful government or regulatory request.

  1. Cookies and Do Not Track

To provide a more streamlined navigational experience and to track aggregate usage information, by default, our website stores small amounts of data on your computer known as cookies. This information is not retained by our website and is automatically destroyed by your browser after a specified period.

One Park uses cookies, web beacons, and other similar technologies to collect information about your online activities over time and across third-party websites or online services, allowing the third party to track your online activities over time and across different sites when you use the websites.

Do Not Track

One Park does not track your individual-level activity on the internet outside of our website, as explained above.

Some or all browsers may not respond to Do Not Track headers or requests.

  1. Right to Request

You can submit a request to review and change your personal information by sending us an email at or write to us at the address below:

One Park Financial LLC
ATTN: Compliance Officer
3390 Mary Street, Suite 310
Coconut Grove, FL 33133

We will verify the individual’s identity when receiving a request to access or update personal information before any update is made. Be sure to include your current telephone number in your request.

One Park may not accommodate your request to update your personal information if we believe the change(s) would violate any law or legal requirements or cause the information to be incorrect. Should we deny your request, we will communicate our decision to you.

  1. How We Protect Your Information

For website security purposes and to ensure that our website remains available to all users, One Park employs software to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. If such monitoring reveals evidence of possible abuse or criminal activity, such evidence may be provided to appropriate law enforcement officials.
We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access and disclosure. The transmission of information via the internet is not entirely secure, nor is any system; therefore, any personal information you willingly provide us is at your own risk. We are not responsible for circumvention of any privacy settings or security measures on our website, nor guarantee that your information or other communications will always remain secure.

  1. Children’s Online Privacy Protection Rule (“COPPA”)

One Park’s products and services are not intended for individuals under eighteen (18) years old. We do not knowingly solicit data online from or market to individuals under the age of 18. If we knowingly receive personal information from an individual under 18 years of age without verifiable parental or legal guardian consent, we will delete the information.

  1. Marketing and Advertisement

To adjust your communication preferences, please contact us at 1-866-858-9747 to speak with a Customer Care Representative or email us at

  1. Data Sharing Practices

One Park provides you with the choice to opt-in or to opt-out of the different categories of third-party sharing. Because One Park creates a cookie in your browser, the opt-in and opt-out choices you make will only be effective on the device and browser you use to make your choices, and your choices will expire when the cookie session expires.

  1. Email Opt-Out Guide

One Park Financial may contact you to offer products and services that may of interest to you via email. To opt-out of receiving this type of email, please send an email to with “STOP” in the subject line, or write us at:

One Park Financial LLC
ATTN: Compliance Officer
3390 Mary Street, Suite 310
Coconut Grove, FL 33133

You must include in your request:

  • your full name
  • business name(s)
  • business mailing address(es)
  • email address(es) (if sent via mail)
  • account number(s)

Once we locate your contact information based on the information you provide us, we will remove you from our mailing lists within ten (10) business days of receipt.
You can also click on the unsubscribe link at the bottom of certain emails sent by us.

  1. Text Message (“SMS”) Opt-out Guide

If you receive a text message from us that contains promotional information, you can opt-out of receiving future text messages by replying “STOP,” “QUIT,” or “UNSUBSCRIBE” to the message you receive. You may receive a final confirmation message after a successful removal from SMS promotional messaging.

  1. Personal Privacy Settings

Most computer systems and browsers offer their own privacy settings. We encourage you to use them to enhance your personal choices. Most browsers’ advanced settings allow you to disable cookies; however, some site features and services may not function as they are intended to if you do so. Your mobile phone, tablet, or any other mobile device may provide functionality in its settings to limit the use of the advertising ID associated with your mobile device. Reference your device’s manual or contact your device’s manufacturer for more information. You can use privacy plug-ins or privacy browsers to block our websites from setting cookies used for interest-based ads with the possibility to configure them to block third-party cookies and/or trackers. One Park is not responsible for using privacy plug-ins and cannot guarantee the legitimacy of them. Should you decide to use privacy plug-ins or privacy browser(s), some site features and services may not function as we intend them to do.

  1. Additional Opt-Out Tools

You can use any of the below opt-out options in addition to those options outlined above:
National Do Not Call List:
Direct Marketing Association’s Mail Preference Service:
Click unsubscribe on the bottom of emails and follow the instructions
Request to be added to our internal Do Not Call List by phone, email, or mail
If you choose to add yourself to the National Do Not Call Registry, we may no longer be able to provide you with our services. While we strive to honor all requests, there may be instances where we may deny your request if the law permits or requires us to do so.
If you choose to add yourself to One Park’s internal Do Not Call List, and we cannot verify you from the information you provided adequately, we will not honor your request. It is at our sole discretion to not honor opt-out requests. Should we deny your request, we will communicate our decision to you.

  1. Changes to this Privacy Policy

We reserve the right and discretion to update this Privacy Policy in our sole discretion at any time and without any notice. We encourage you to visit this site frequently to stay informed about how we protect the information we collect. By using this website, you acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of any modifications. We will update the date identified at the top of the page when revisions to this Privacy Policy are made.

  1. How to Contact Us

If you have questions about this Privacy Policy, our business practices contact us at:

One Park Financial
ATTN: Compliance Officer
3390 Mary Street, Suite 310
Coconut Grove, FL 33133


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